We pride ourselves on rapid response times. For general inquiries, you'll typically receive a response within 2 business hours. Urgent matters and emergency access requests are handled immediately through our 24/7 hotline.

Yes, our team is multilingual. We provide support in Swedish, English, and several other languages. When you contact us, please let us know your language preference, and we'll connect you with an appropriate team member.

Yes, we offer facility tours on weekends by appointment. Please contact us at least 48 hours in advance to schedule a weekend tour. All tours are accompanied by security personnel and require identity verification.

For fastest service, please have your client ID (if applicable), the specific vault number (if known), and details about your inquiry ready. For security reasons, we may ask verification questions to confirm your identity before discussing account details.